Refund Policy

1. General Principles

• Refunds are subject to the specific fare rules of each ticket.
• Discounted or promotional fares are often strictly non-refundable.
• Refunds are processed only for bookings made and issued through our platform or via advisory services.
• All service, consultation, and processing fees are non-refundable.

2. DOT 24-Hour Refund Rule (U.S. Jurisdiction)

For flights to, from, or within the United States, passengers are entitled to a full refund if:

• The booking was made at least 7 days before departure, and
• The cancellation occurs within 24 hours of booking.

After this period, refund eligibility depends entirely on airline or consolidator policies.

3. Non-Refundable Tickets

• Most Basic Economy, special promotional, or highly discounted fares are non-refundable.
• In some cases, airlines may offer:
  • Travel credits or vouchers.
  • Rebooking options with applicable penalties and fare differences.
• Our platform cannot override airline or consolidator fare rules.

4. No-Show Policy

• Failure to check in or missing a flight is considered a no-show.
• No-show tickets are generally forfeited and non-refundable.
• Exceptions apply only if allowed by fare rules.

5. Refund Processing & Timelines

• Refund requests must be submitted in writing to our customer service team.
• Processing requires airline/consolidator approval and may take 6–12 weeks or longer.
• Refunds are always returned to the original form of payment.
• We are not responsible for delays caused by airlines, consolidators, or banks.

6. Refund Methods: Cash vs. Vouchers

• Refunds may be issued as:
  • Cash refunds (to the original payment method).
  • Travel credits or vouchers (subject to airline terms).
• Customers must accept the refund format offered by the airline or consolidator.
• We cannot convert vouchers into cash.

7. Multi-Airline & Interline Bookings

• Tickets involving multiple airlines may have different refund rules for each segment.
• The strictest fare rule will apply in such cases.
• Partial refunds may be issued if only specific segments are refundable.

8. Force Majeure & Extraordinary Events

• Situations like weather disruptions, strikes, pandemics, or political events may affect refund eligibility.
• In many cases, airlines may offer credits instead of cash refunds.
• We are not liable for losses resulting from such events.

9. Chargebacks & Disputes

• Customers should contact us before initiating any chargeback.
• Unauthorized chargebacks may lead to account suspension or legal action.
• All service fees remain non-refundable in case of chargebacks.

10. Refunds for Consultation & Advisory Services

We offer consultation and advisory services to assist with refund, cancellation, or compensation claims, including for tickets not booked with us.

Key Terms:

• Written or digital consent is required before we act.
• If successful, we may charge a service fee of up to 30% of the recovered amount.
• Consultation and advisory fees are non-refundable, regardless of outcome.
• Credits or compensation issued directly to customers are considered recoveries and subject to service fees.

11. Non-Refundable Items

• Service and processing fees.
• Airline/consolidator-imposed penalties.
• Ancillary services like baggage or seat selection.
• Consultation and advisory charges.

12. Customer Responsibilities

• Review fare rules carefully before booking.
• Provide accurate information when requesting a refund.
• Submit refund requests promptly, as expired tickets may become permanently non-refundable.
• Understand that refund approvals are subject to airline and regulatory policies.

13. Consumer Protection Compliance

• U.S. Bookings: DOT refund regulations apply.
• EU Flights: EU Regulation 261/2004 may entitle passengers to compensation.
• International Flights: Montreal Convention and other local aviation laws may apply.

We strictly comply with all applicable consumer protection regulations.

14. Governing Law

This Refund Policy is governed by the laws of the State of Florida, United States, and relevant international travel regulations.