Price Match Policy

“The same itinerary” means that all details must match exactly, including:

• Airline(s)
• Flight number(s)
• Route and itinerary
• Travel date(s)
• Number of passengers
• Cabin class / seat type

The lower-priced itinerary must be live, publicly available, and bookable on the competitor’s website at the time you contact us. Availability will be verified by our customer service team.

To request a price match, contact us at info@skyflyhub.com within 24 hours of your booking and include:

• Your Sapphire Fare booking reference number
• Complete details of the lower-priced itinerary
• Verifiable proof (exact URL or clear screenshots)

Claims that cannot be independently verified or include incomplete information may be denied.

Once eligibility is confirmed, you may choose to:

• Receive a refund of the price difference, or
• Cancel your booking for a full refund

The Price Match Promise does not apply to:

• Membership-only pricing, corporate rates, or private discounts
• Group, charter, consolidator, or bulk fares
• Reward, loyalty, incentive, or promotional fares
• Military, student, government, tour operator, or vacation package fares
• “Web-only,” opaque, bidding, or auction-based tickets
• Pricing errors or mistake fares

If you have questions, our support team is happy to assist.