Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to all users of www.skyflyhub.com, regardless of location. It is designed to comply with:

• General Data Protection Regulation (GDPR) – European Union.
• California Consumer Privacy Act (CCPA/CPRA) – California, USA.
• Children’s Online Privacy Protection Act (COPPA) – USA.
• Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada.
• Lei Geral de Proteção de Dados (LGPD) – Brazil.
• Other applicable global privacy and data protection laws.

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

1. a) Personal Information
   Name, date of birth, gender.
   Contact details: email, phone number, address.
   Passport and travel document information (if required for booking).
   Payment details (processed securely through third-party payment providers).
2. b) Travel-Related Information
   Flight preferences, booking history, and special service requests.
   Loyalty or frequent flyer details (when provided).
3. c) Technical Information
   IP address, browser type, operating system, and device information.
   Cookies, session data, and analytics information.
4. d) Sensitive Information
   Only collected when strictly necessary (e.g., disability assistance or dietary preferences) and always with explicit consent.

3. How We Use Your Information

Your data is used for:

• Processing bookings and issuing tickets through authorized consolidators.
• Sending booking confirmations, itineraries, and travel updates.
• Providing customer support and consultation/advisory services.
• Fraud detection, security monitoring, and regulatory compliance.
• Marketing and promotional communication (with the option to opt-out).
• Improving website performance, services, and customer experience.

We process personal data based on legitimate interests, contractual necessity, legal obligations, or explicit consent where required.

4. Sharing of Information

We do not sell personal data. We may share your information with:

• Airlines, consolidators, and travel suppliers to fulfill bookings.
• Payment processors and financial institutions for transaction authorization.
• IT, analytics, and customer support service providers.
• Government authorities or regulators when legally required (e.g., border control, law enforcement).

All third parties must comply with strict data protection requirements.

5. International Data Transfers

As a global travel platform, your data may be transferred across borders. We use standard contractual clauses (SCCs) and equivalent safeguards to ensure compliance with international laws such as GDPR, CCPA, and LGPD.

6. Data Retention

We retain personal data only as long as necessary to meet booking, regulatory, and legal obligations.

Travel booking records are typically retained for 7 years, in line with financial and compliance standards.

Once no longer required, data is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Access – Request a copy of your personal data.
• Correction – Rectify inaccurate or incomplete information.
• Deletion – Request erasure of your data (“right to be forgotten”).
• Restriction – Limit how your data is processed.
• Portability – Receive your data in a transferable format.
• Objection – Opt-out of marketing or certain processing activities.
• Do Not Sell/Share (CCPA/CPRA) – California residents can opt out of data sale/sharing.
• Withdraw Consent – When processing is based on your consent.

To exercise your rights, contact us at privacy@skyflyhub.com. We respond within 30 days or as required by law.

8. Cookies and Tracking Technologies

We use cookies to enhance functionality, personalize content, and analyze site traffic.

You can manage cookie preferences in your browser settings or through our Cookie Policy.

Third-party analytics tools (e.g., Google Analytics) may collect anonymized usage data.

9. Children’s Privacy

Our services are not directed to children under 13 (or the applicable minimum age under local law).

We do not knowingly collect personal data from children without verified parental consent.

10. Data Security

We implement industry-standard security measures, including:

• Encryption of sensitive data during transmission.
• Secure storage and restricted access controls.
• Firewalls, intrusion detection, and monitoring.
• Employee training and confidentiality agreements.

Although we follow strict protocols, no system is completely secure. Users are encouraged to protect login credentials and report any suspicious activity.

11. Consultation & Advisory Services

For customers seeking help with cancellations, claims, or flight issues (including bookings not made through us):

• We may act as an independent third-party advisor.
• All services are provided only with customer consent.
• In successful recovery cases (refunds, compensation, claims), we may charge up to 30% of the recovered amount.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. Updated versions will be published on this page with a new effective date.

13. Contact Information

For any privacy-related questions, requests, or concerns, contact us:

Skyflyhub.com
Registered Address: 300 WHISPERING CIR APT 8, SAINT AUGUSTINE, FL, 32084
📧 Email: privacy@skyflyhub.com
📞 English (US): 1-844-364-8030
📞 Español (US): 1-888-435-7598