Consultation & Advisory Services

At www.skyflyhub.com, operated by Skyflyhub.com (Company Number: L25000361405, Registered Address: 300 WHISPERING CIR APT 8, SAINT AUGUSTINE, FL, 32084), our services go beyond just flight bookings. We understand that travel plans can change unexpectedly and passengers may face difficulties with airlines or other service providers. To support our customers and the wider traveling community, we offer independent Consultation and Advisory Services, even when the original booking was not made through us.

1. Purpose of Our Services

Our Consultation & Advisory Services are designed to:

• Guide passengers through airline refund, cancellation, and change policies.
• Assist in securing compensation for delays, cancellations, or denied boarding.
• Clarify fare rules, penalties, and refund eligibility.
• Advocate for passengers with airlines or consolidators when authorized.
• Streamline complex processes so customers can focus on their travel.

2. Who Can Use These Services

• Customers who booked with us: Full post-booking assistance is available.
• Customers who did not book with us: We offer advisory and claim assistance as an independent third party.
• All travelers worldwide: Services are available regardless of the airline or point of purchase, provided proper consent is given.

3. How the Process Works

1. Step 1: Request & Consent
   • Passengers contact us with their issue (refund, cancellation, compensation, etc.).
   • We share an overview of the applicable terms and conditions.
   • Written or digital consent is required before we act on behalf of the customer.
2. Step 2: Review & Assessment
   • Our team reviews the ticket details, fare rules, and applicable regulations (DOT, EU261, Montreal Convention, airline policies).
   • We assess eligibility for refunds or compensation.
3. Step 3: Representation & Communication
   • With consent, we communicate directly with airlines, consolidators, or other suppliers.
   • We submit, follow up, and manage claims until resolution.
4. Step 4: Resolution & Settlement
   • If recovery is successful (cash, credit, voucher, or compensation), our service fees apply.
   • If recovery is not possible, no additional charges are applied (beyond any consultation fee, if applicable).

4. Fees & Charges

• Standard Advisory Fee: A non-refundable charge may apply to initiate a case.
• Success-Based Fee: If recovery is successful, we may charge up to 30% of the recovered amount.
• Transparency: All costs are disclosed to the customer before any action is taken.

5. What We Can Help With

Our Consultation & Advisory Services cover:

• Refund eligibility review and claims processing.
• Flight cancellation and rebooking support.
• Compensation claims for disruptions such as delays or denied boarding.
• Lost-value ticket and partially used itinerary assistance.
• Baggage claims and ancillary service refund guidance (when applicable).

6. What We Cannot Guarantee

• We cannot override airline or consolidator rules.
• Refunds or compensation cannot be guaranteed if claims fall outside airline policies or applicable laws.
• Final approval rests with the airline or supplier.

7. Customer Responsibilities

• Provide complete and accurate information when requesting help.
• Submit required documents (tickets, receipts, airline correspondence).
• Review and approve all terms before representation begins.

8. Our Commitment

• Transparency: No hidden charges — all fees are clearly explained.
• Professionalism: We follow international travel and consumer protection regulations.
• Support: Assistance at every stage, from claim initiation to resolution.
• Independence: We operate as a neutral third party, not on behalf of any airline.

Summary

• We offer Consultation & Advisory Services to all travelers, even if they didn’t book through us.
• Our services include help with refunds, cancellations, rebookings, and compensation claims.
• Written consent is required before we act on a passenger’s behalf.
• Our fees are transparent and may include up to 30% of recovered amounts for successful claims.
• While outcomes can’t be guaranteed, we ensure professional support, compliance, and advocacy.